Emergencies and high-profile incidents can place an organization under immediate public, media and leadership scrutiny — especially when the agency itself becomes part of the story. This keynote will explore how agencies can communicate with credibility when the stakes are high, the facts are still emerging and multiple organizations are involved in the response. Drawing on her senior public affairs experience with the FBI, U.S. Secret Service and military, and her earlier career as a reporter and editor, Cathy Milhoan will offer practical guidance on building interagency communication relationships, maintaining messaging alignment and working with the media – not against them – to support an accurate, responsible public narrative.