Do you get feedback from residents that they can’t find information on your website? It’s time to start working on transforming your website into one that is accessible and easy to use. It’s your virtual house, and it has to stay clean and welcoming. Yes, accessibility has become a big buzzword. It will become even bigger, and the lawsuits are coming. Learn to protect yourself. Websites have to be user friendly and easy to use. We discover ways to limit the clicks and get people to information faster. For example, residents care about services, not the departments that deliver them. We could also ”think outside of the bot,” with a chatbot making your life easier and saving you money.