According to an Institue for Local Government (ILG) study, respondents indicated that “69 percent of respondents said they do not have the sufficient staff, knowledge and financial resources for public engagement” in California. The TIERS public engagement framework attempts to remedy the issue of knowledge and resources to empower government agencies to engage their communities in a meaningful and authentic way. A strong engagement and outreach strategy coupled with innovative digital tools and relatable messaging can revolutionize the way local leaders can interact with residents. Learn from multiple ongoing engagement examples from other communities to gather insights for your future public engagement endeavors. In this session, you will hear from community engagement experts to learn about messaging strategies, community feedback collection, the TIERS framework, and much more.