Public information officers are experts at preparing for and managing crises -- but what if we could prevent some of them from happening in the first place? This session will explore practical steps communicators can take to help their agencies avoid self-inflicted crises or reduce their impact. Many public-sector crises are predictable and preventable. Learn how to identify early warning signs, look for policies and practices that invite trouble, and foster a culture that keeps small problems from becoming tomorrow’s headlines. This session will be highly interactive so bring your ideas to share with attendees.