Victoria Lam is Senior Public Information Representative and Accessibility Liaison for the City of San José’s Environmental Services Department, where she leads strategic communications for major infrastructure, sustainability, and public health initiatives, including managing communications for the $2.2 billion dollar RWF Capital Improvement Program. With a multidisciplinary background spanning biotechnology entrepreneurship, biology instruction, university grant management, and public service, she brings a data-informed, community-centered approach to outreach, accessibility, and civic engagement. Victoria is recognized for building strong cross-sector partnerships, advancing culturally relevant communications for diverse audiences, and championing innovation through AI upskilling, ADA compliance, and digital accessibility to better serve San José residents.