Full Name
Michelle Adams, MPA, CCEP
Job Title
Customer Experience Manager
Company
Western Water
Speaker Bio
Michelle Adams is the Customer Experience Manager at Western Water, where she transforms complex water management concepts into meaningful customer experiences. As the architect of Western Water's first insights program, she connects internal operations, external partnerships, and regional coalitions to ensure public feedback shapes service delivery. Michelle holds degrees from California Baptist University and UC Riverside with certifications in customer experience and crisis communications.
Speaking At
