Paula Mora brings 6.5 years of valuable experience in the water industry to today's discussion. Beginning her water career in development services and now specializing in customer experience, Paula has developed a unique perspective on how to turn customer feedback into meaningful organizational change.

In her current role, Paula leverages various customer listening channels to gather critical data, which is then used to enhance programs, refine processes, and strengthen communications throughout the organization. Her work demonstrates how data-driven approaches can transform customer interactions and organizational effectiveness in the water sector.