Date & Time
Tuesday, May 12, 2026, 9:00 AM - 10:10 AM
Name
Conference Welcome and Opening Keynote - The New Ground Rules: Communication, Trust, and AI-Mediated Public Reality
Description

The role of the public communicator has never been more important, or more complicated. AI is reshaping how your constituents receive, interpret, and trust information before you even get to them. Everything about public communication is being renegotiated — how you announce, how you correct the record, how you manage crisis, where you draw ethical lines, and how you reach a public whose sense of reality is increasingly shaped by AI before they ever see your message. Behavioral communication science and 25 years of applied research meet the questions challenging government communication professionals the most today: How do you build and protect public trust when the information environment itself is unreliable? How do you use AI's power without surrendering your credibility? And what does it mean to be a government communicator in the age of AI-mediated sensemaking? You'll leave with a new framework for your role, practical tools for the work ahead, and a clear sense of the ethical standards your profession — and your future community — will hold you to.

Elizabeth Edwards
Location Name
Town & Country Ballroom A-B